All cancellations are subject to cancellation charges. The cancellation charges are as follows:

1. Before 14 days : 50% of the amount will be charged.

2. Before 7 days : 100% of the amount will be charged.

 

The Above policy is reference to Stay reservations only, 
Events will have a case-per-case basis cancellation policy.
 

If the Guest has made a partial payment, he/she is entitled to no refund whatsoever.

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In case of any refunds that Silva Heritage owes Guest(s), the processing shall be completed within 5-7 working days.

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A nominal cancellation fee of 5% shall be levied for refunds processed by Silva Heritage. This is primarily levied to cover payment gateway charges and minimal processing charges.

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GST at applicable rates will be charged on this cancellation fee.

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In case of cancellations/ modifications for any reason, clients/guests must communicate through the means of email, only then the cancellation would be considered.

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